Here’s a repost from my families around the world trip blog – http://www.takethekidswith.com/. My wife is such a great writer that I only wrote a few entries – this is my favorite. Tony invited me (Mike) fishing today. June 15th is lobster open in keeping with Belizes ecologically friendly culture, the people decide to [...]
Entries from January 26th, 2008
Write the wrap up memo first
January 9th, 2008 · No Comments · Uncategorized
Demand concise “future” summaries from your employees and consultants. Before you hire them, ask them to draft the perfect world wrap up memo the one they will turn in at the end of the project. It should have three paragraphs : the problem, the action and the result. If neither of you can envision [...]
Tags:
Military strategy for the start up
January 8th, 2008 · No Comments · Entrepreneurship, military, new venture, strategy
Heres a great, great speech. Thomas Barnett: The Pentagon’s new map for war and peace“We field a first half team in a league that insists on keeping score for the entire game. We can run the score up against anybody, and get our ass kicked in the second half. “ http://www.ted.com/index.php/talks/view/id/http:/themes/view/id/33 I wont get into [...]
Tags:
Customer Service
January 2nd, 2008 · No Comments · Uncategorized
I really like examples of great customer service. Heres one: I recently updated my antivirus software. Paid by CC. Got all the usual emails thanking me, etc. Two weeks go by, and I get this email: Dear Customer, This e-mail is not a new bill; it is meant to helpyou to identify the charge that [...]
Tags: